Privacy Policy

This privacy policy describes how GB Clinics collects, uses, and shares personal information of users of our website, [Insert Website Address Here], and clients who receive our physiotherapy services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of personal information:

  • Personal Information: Name, address, phone number, email address, date of birth, and emergency contact information.
  • Health Information: Medical history, current health conditions, treatment plans, and progress notes. This information is collected to provide you with the best possible physiotherapy care.
  • Payment Information: Credit card details or other payment information necessary for processing payments for our services.
  • Website Usage Information: IP address, browser type, operating system, referring website, pages visited, and the dates/times of visits. This information helps us improve our website and user experience.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out forms on our website, provide information during consultations, or communicate with us via phone, email, or in person.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: In some cases, we may receive information from third-party sources, such as referrals from other healthcare providers.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Physiotherapy Services: To assess your condition, develop treatment plans, and provide physiotherapy care tailored to your needs.
  • Communication: To communicate with you regarding appointments, treatment plans, and other relevant information.
  • Payment Processing: To process payments for our services.
  • Improving Our Services: To analyze website usage and feedback to improve our services and user experience.
  • Legal Compliance: To comply with legal and regulatory requirements.

4. How We Share Your Information

We may share your personal information with the following parties:

  • Healthcare Providers: With other healthcare providers involved in your care, such as your doctor or specialist, with your consent.
  • Service Providers: With third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing services. These providers are contractually obligated to protect your information.
  • Legal Authorities: If required by law, we may disclose your information to legal authorities, such as law enforcement agencies or regulatory bodies.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Secure Storage: Storing personal information on secure servers with limited access.
  • Physical Security: Maintaining physical security measures to protect against unauthorized access to our facilities.
  • Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [Insert Contact Information Here].

7. Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files that are stored on your device when you visit our website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features.
  • Analytics Cookies: These cookies allow us to analyze website usage and improve our services.
  • Functional Cookies: These cookies enable us to provide enhanced functionality and personalization.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing any personal information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes your acceptance of the revised privacy policy.

10. Contact Information

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

[Insert Contact Information Here]

Effective Date: [Insert Date Here]